{"id":25,"date":"2022-11-16T12:47:50","date_gmt":"2022-11-16T12:47:50","guid":{"rendered":"https:\/\/audemarspiguet.is\/?page_id=25"},"modified":"2026-07-02T15:00:50","modified_gmt":"2026-07-02T15:00:50","slug":"remboursement-retours","status":"publish","type":"page","link":"https:\/\/audemarspiguet.is\/fr\/refund-returns\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"<div class=\"row\"  id=\"row-816138457\">\n\n\n\t<div id=\"col-1920431065\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h1>Remboursements et retours<\/h1>\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_395004018\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"574\" src=\"https:\/\/audemarspiguet.is\/wp-content\/uploads\/2022\/11\/refund-1024x576.jpeg\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/audemarspiguet.is\/wp-content\/uploads\/2022\/11\/refund-1024x576.jpeg 1024w, https:\/\/audemarspiguet.is\/wp-content\/uploads\/2022\/11\/refund-247x139.jpeg 247w, https:\/\/audemarspiguet.is\/wp-content\/uploads\/2022\/11\/refund-510x287.jpeg 510w, https:\/\/audemarspiguet.is\/wp-content\/uploads\/2022\/11\/refund-300x169.jpeg 300w, https:\/\/audemarspiguet.is\/wp-content\/uploads\/2022\/11\/refund-768x432.jpeg 768w, https:\/\/audemarspiguet.is\/wp-content\/uploads\/2022\/11\/refund.jpeg 1200w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_395004018 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n<h3>Vue d'ensemble<\/h3>\n<p>Nos clients sont \u00e9ligibles pour les retours et les remboursements dans les 30 jours suivant la livraison du colis. Si 30 jours se sont \u00e9coul\u00e9s depuis votre achat, nous ne pouvons pas vous offrir un remboursement complet ou un \u00e9change. Cependant, n'h\u00e9sitez pas \u00e0 contacter notre service client\u00e8le et nous ferons de notre mieux pour r\u00e9soudre votre probl\u00e8me.<\/p>\n<p>Pour pouvoir \u00eatre retourn\u00e9, votre article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat que celui dans lequel vous l'avez re\u00e7u. Il est conseill\u00e9 de filmer des vid\u00e9os de d\u00e9ballage pour nous aider \u00e0 r\u00e9soudre les probl\u00e8mes de livraison.<\/p>\n<h2>Remboursements<\/h2>\n<p>En cas de remboursement de montres de qualit\u00e9 AAA et Superclone, les articles doivent \u00eatre renvoy\u00e9s \u00e0 notre entrep\u00f4t par le service de messagerie.<\/p>\n<p>Pour les remboursements de qualit\u00e9 AAA et Superclone qui ne sont pas d\u00e9fectueux ou endommag\u00e9s \u00e0 la livraison, des frais de restockage de $99 seront appliqu\u00e9s.<\/p>\n<p>Les montres de qualit\u00e9 A ne sont rembours\u00e9es qu'en cas de d\u00e9faut de la montre. De l\u00e9g\u00e8res diff\u00e9rences de finition et de toucher entre une montre de qualit\u00e9 A et une montre Authentic sont acceptables.<\/p>\n<p>Une fois votre retour re\u00e7u et inspect\u00e9, nous vous enverrons un courrier \u00e9lectronique pour vous informer que nous avons re\u00e7u votre article retourn\u00e9. Nous vous informerons \u00e9galement de l'\u00e9tat de votre remboursement.<\/p>\n<p>Si elle est achet\u00e9e s\u00e9par\u00e9ment, la bo\u00eete AP de marque ne sera pas rembours\u00e9e, sauf si elle est endommag\u00e9e ou d\u00e9fectueuse.<\/p>\n<p>Pour faciliter le processus de remboursement en cas de d\u00e9faut, il est conseill\u00e9 de filmer votre d\u00e9ballage.<\/p>\n<h2 class=\"wp-block-heading\"><b>Articles en solde<\/b><\/h2>\n<p>Les articles en solde ne peuvent pas \u00eatre rembours\u00e9s.<\/p>\n<h2>\u00c9changes<\/h2>\n<p>Nous remplacerons les montres d\u00e9fectueuses ou endommag\u00e9es \u00e0 la livraison. Contactez le service client\u00e8le pour initier une proc\u00e9dure d'\u00e9change.<\/p>\n<h2>Exp\u00e9dition Retour<\/h2>\n<p>L'adresse de retour sera fournie par notre service client\u00e8le.<\/p>\n<p>Il vous incombe de payer vos propres frais d'exp\u00e9dition pour le retour de votre article. Les frais d'exp\u00e9dition ne sont pas remboursables. Si vous recevez un remboursement, les frais de retour seront d\u00e9duits de votre remboursement.<\/p>\n<p>Pour r\u00e9duire les frais d'exp\u00e9dition, il n'est pas n\u00e9cessaire de renvoyer la bo\u00eete \u00e0 montres si vous attendez un \u00e9change.<\/p>\n<p>Si vous retournez des articles plus co\u00fbteux, tels que des montres de qualit\u00e9 Superclone, vous pouvez envisager d'utiliser un service d'exp\u00e9dition avec suivi ou de souscrire une assurance d'exp\u00e9dition.<\/p>\n<h2>Besoin d'aide ?<\/h2>\n<p>Contactez-nous \u00e0 l'adresse sales@audemarspiguet.is pour toute question relative aux remboursements et aux retours.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-25","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - 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